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What to do when your mobility scooter is damaged?

When you have damage to your mobility scooter, it is of course very annoying. Did you take out mobility scooter insurance through Alpina? Then we will do everything we can to settle the claim as quickly as possible. In order to arrange this properly, it is important to know what to do in case of damage to your mobility scooter.

Damage to mobility scooter due to collision

Do you have damage to your mobility scooter from a collision? This is what you should do:

  • After a collision, you should immediately fill in a European claim form. Both parties involved in the collision must fill in this form. Please note! Only sign the form if you both agree with what is written on the form.
  • Do not admit guilt or make any statements about compensation.
  • Call the police and also note down the name of the officer and the address of the police station on the damage form.
  • Are there witnesses who saw the collision? Please write down the details of these witnesses.
  • Take photos of the damage and the circumstances with your phone.
  • Are you unable to continue driving due to the damage? Then contact us via telephone number: 088-688 3717
  • Are you able to continue driving after the accident? You can report the damage to us online or by telephone once you have returned home, as soon as possible.

Fill in the claim form

In the event of damage to your mobility scooter , it is important that you fill in the damage form completely. Both the front and the back. Watch our video in which we explain exactly how to fill in the form.

Damage to mobility scooter due to unilateral accident

In a unilateral accident with your mobility scooter, no other parties are involved. The question of guilt plays no role in this case. Also in the event of unilateral damage, fill in the European claim form. Then contact us as soon as possible on telephone number: 088-688 3717 to discuss the next steps.

How soon should I report the damage to my mobility scooter?

It is important to report a damage as soon as possible. The sooner the damage is known, the sooner it can be processed and the sooner you can have the mobility scooter repaired. Many insurance companies have stated in their policy conditions that they want to be informed at least within 3 days after the collision or the accident.

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Recovery service

Alpina works together with 112schade.nl to recover non-covered damage from the other party.
Has someone caused damage to you but you have no coverage on your own policy, then 112schade.nl can help you recover your damage from the other party completely free of charge.

Calculate the premium of your mobility scooter insurance directly!

Now with free recovery service

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